SubGuardianDelete your SubGuardian account
SubGuardian is operated by Cruz Enterprises Pty Ltd. This page is for requesting deletion of a SubGuardian account.
If you created a SubGuardian account, you can request permanent deletion here. You do not need to reinstall the app.
If you still have SubGuardian installed, you can delete your account directly with the in-app Delete account option. The app route is not required.
What happens
- Your SubGuardian account will be permanently deleted after the request is safely verified and processed.
- Associated account and cloud data, including hosted encrypted backups, will be deleted.
- Records stored only on a device are separate and are not remotely erased by a website request. Exported files are also under your control.
- Deleting the account does not automatically cancel a SubGuardian Premium subscription billed by Apple or Google.
- Where permitted by applicable law, we may retain a limited security record that does not include your name or email, solely to help prevent fraud or an old store purchase being linked to the wrong account.
- If an active Premium purchase is later recovered after secure store verification, Premium access may return, but deleted account/cloud data will not.
Manage store billing separately
Manage or cancel your store subscription separately if you no longer want to be billed. These links manage billing; they do not delete your SubGuardian account.
Apple account subscription settings.
Google Play subscription settings.
Request permanent account deletion
If possible, contact support from the email used for your SubGuardian account. If you cannot, you may still contact us; identity will be verified before deletion.
Email: support@subguardian.com
If your email app does not open, email support@subguardian.com and use the subject “SubGuardian account deletion request”.
Do not email passwords, one-time codes, payment-card information, store purchase tokens or receipts, or backup/recovery passphrases. Support will request only a safe, bounded item if an additional verification step is needed.
What to expect
Deletion begins after the request is safely verified. Verified requests are processed as promptly as reasonably possible. Support will confirm when the request is complete or if an additional step is needed.
Opening this page performs no deletion. You can return to Support, return Home, or leave without sending an email.